This Privacy Policy is formulated by Shanghai Fangdoushan Network Technology Co., Ltd. (hereinafter referred to as "we", "this game" or "this product") with respect to the products and services provided by this platform on its or its affiliates' websites and mobile applications (including the game "FREELIFE" and other network services currently provided or to be provided in the future, collectively referred to as "products and services").
This Privacy Policy will help you understand the following:
This Privacy Policy will help you understand the following:
I. How We Collect and Use Your Personal Information
II. How We Use Cookies and Similar Technologies
III. How We Disclose Information Externally
IV. How We Store and Protect Your Personal Information
V. Your Rights
VI. Protection of Minors' Personal Information
VII. How This Policy Is Revised
VIII. How to Contact Us
IX. Scope of Application and Dispute Resolution
This platform fully understands the importance of personal information to you and will do its utmost to protect the security and reliability of your personal information. We are committed to maintaining your trust in us and abide by the following principles to protect your personal information: the principle of consistency of rights and responsibilities, the principle of clear purpose, the principle of consent by choice, the principle of minimum necessity, the principle of ensuring security, the principle of subject participation, the principle of openness and transparency, etc.
Please note that this platform may amend and update this agreement from time to time, and you agree to check the latest version of this agreement at any time. Please read and understand this Privacy Policy carefully before using our products (or services) to ensure that you are always aware of the latest version of this Privacy Policy.
Generally, we will collect and use your personal information in the following scenarios:
1. When you register or use FREELIFE, we will collect your network identity information to identify you as a user of this product. If you use WeChat, QQ, TapTap or other third-party accounts to log in to this game, we will collect your unique identifier, nickname, avatar, friend relationships or other information authorized by you from WeChat, QQ or other third-party accounts to help you complete registration and login. At the same time, our game application may need to obtain your list of installed applications to wake up the third-party account software you use to complete account login authorization. Depending on the specific game product, you may also choose to fill in gender, region and other information to complete your game account profile, or you may choose to bind your mobile phone number for account security verification, for subsequent account verification, account recovery and receiving notifications.
2. In accordance with relevant laws, regulations and regulatory requirements, after you register a game account, we will collect your real-name identity information with your consent or when you voluntarily provide it, including name, valid identity documents (such as ID card, passport, driver's license, household register, etc.), photos, etc. If you do not provide the above real identity information or provide false information, we will be unable to provide you with game services or impose corresponding restrictions on your game behavior. To achieve the purpose of real-name authentication, you agree and authorize that we may provide, query, and verify your aforementioned identity information to relevant real-name authentication agencies (national online game regulatory authorities, public security departments or other agencies entrusted/cooperated by them).
For games that support the "TapTap Quick Verification" service, for real-name authentication, you agree that we may verify the real-name authentication status of the TapTap account you use for associated login with Yiwan (Shanghai) Network Technology Co., Ltd. (hereinafter referred to as "Yiwan"). If Yiwan confirms that the corresponding account has completed real-name authentication, you agree that FREELIFE will use such real-name information as the real-name information for your game account login. You hereby agree that Yiwan will provide us with your real-name authentication status and age information to determine whether you need to be included in the anti-addiction system.
3. It should be noted that if you download and use this game from a distribution channel of Shanghai Fangdoushan Network Technology Co., Ltd., you will use an existing distribution channel account or create a distribution channel account as required to log in to the game and complete real-name verification; the relevant account information and real-name identity information are collected and processed by the distribution channel in accordance with the distribution channel's own privacy policy, and the content related to your account and real-name information under this policy does not apply to the distribution channel.
4. We fully understand the importance of personal information to you. We will collect your personal information in accordance with relevant laws and regulations, following the principles of legality, legitimacy, necessity and good faith. To this end, we have formulated this list of collected personal information to explain the information collection when you use FREELIFE:
(1) Information Name: Personal Name
Purpose of Use: Real-name authentication, in-game reward distribution, third-party logistics services
Usage Scenario: Real-name authentication, when winning users of in-game events fill in shipping information and when third-party logistics is required
(2) Information Name: ID Number
Purpose of Use: Real-name authentication
Usage Scenario: Real-name authentication, minor anti-addiction and usage restrictions
(3) Information Name: Mobile Phone Number
Purpose of Use: In-game reward distribution, third-party logistics services, customer service feedback on user inquiries
Usage Scenario: Participating in in-game events to receive rewards, when winning users of in-game events fill in shipping information, when third-party logistics is required, when customer complaints occur
(4) Information Name: Email Address
Purpose of Use: For customer service feedback on user inquiries
Usage Scenario: When customer complaints occur
(5) Information Name: Address
Purpose of Use: In-game reward distribution, third-party logistics services
Usage Scenario: Participating in in-game events to receive rewards, when winning users of in-game events fill in shipping information, when third-party logistics is required
(6) Information Name: Character Nickname
Purpose of Use: Game identity identification
Usage Scenario: When winning users of in-game events fill in shipping information and when third-party logistics is required
(7) Information Name: Login Logs
Purpose of Use: For game operation statistical analysis, customer complaint handling, game anti-cheat analysis and other game experience optimization analysis
Usage Scenario: Logging in and exiting the game
(8) Information Name: Item Logs
Purpose of Use: For game operation statistical analysis, customer complaint handling, game anti-cheat analysis and other game experience optimization analysis
Usage Scenario: When obtaining and consuming various in-game items
(9) Information Name: Purchase Logs
Purpose of Use: For game operation statistical analysis, customer complaint handling, game anti-cheat analysis and other game experience optimization analysis
Usage Scenario: When exchanging or purchasing various items in the game
(10) Information Name: Activity Logs
Purpose of Use: For game operation statistical analysis, customer complaint handling, game anti-cheat analysis and other game experience optimization analysis
Usage Scenario: When participating in various in-game activities
(11) Information Name: Upgrade Logs
Purpose of Use: For game operation statistical analysis, customer complaint handling, game anti-cheat analysis and other game experience optimization analysis
Usage Scenario: When upgrading in-game characters or other virtual items
(12) Information Name: Friend Logs
Purpose of Use: For game operation statistical analysis, customer complaint handling, game anti-cheat analysis and other game experience optimization analysis
Usage Scenario: When adding or removing friends in the game
(13) Information Name: Recharge and Consumption Records
Purpose of Use: For querying recharge and consumption records, providing payment functions, handling customer complaints
Usage Scenario: When recharging and consuming in the game
(14) Information Name: Device name, device model, operating system and version, client version, device resolution, package name, device settings, device identifiers (such as IMEI, Android ID, OAID, IDFA, OpenUDID, GUID, SIM card, IMSI information, different identifiers vary in validity period, whether they can be reset by users, and how they are obtained), software and hardware feature information, network device hardware address (MAC address), IP address, WLAN access point (such as SSID, BSSID), registered network operator name
Purpose of Use: For providing basic service functions, ensuring service security, protecting account and transaction security, security risk control
Usage Scenario: During your use of this game
(15) Information Name: Device information (device ID, device serial number, device manufacturer, device name, device type and version, device model, device style), hardware and operating system information, network identity information, network type, operator information, task list, application processes and game crash records and game channel source
Purpose of Use: For combating behaviors that damage the fair game environment or interfere with or damage the normal operation of game services
Usage Scenario: During your use of this game
(16) Information Name: Clipboard Information
Purpose of Use: For implementing benefit acquisition, event participation and sharing functions
Usage Scenario: When obtaining benefits, participating in events, and sharing
1. During your use of game services, some information related to you will be generated in the game, such as game character information, in-game chat records, game logs (such as login logs, item logs, operation information, game match information). The system will record this information under your account so that you can view your game history in the client, and it will also be used for customer service complaint handling, game operation statistical analysis and other game security analysis. We may also synchronize the aforementioned information to subsequent versions of the game.
2. To ensure your normal use of our game services, maintain the normal operation of basic game functions, and protect account security, we will receive and record the device information you use: device name, device model, operating system and version, client version, device resolution, package name, device settings, device sensors, device identifiers (such as IMEI, Android ID, OAID, IDFA, OpenUDID, GUID, SIM card IMSI information, different identifiers vary in validity period, whether they can be reset by users, and how they are obtained), device serial number, software and hardware feature information, network device hardware address (MAC address), device IP address, WLAN access point (such as SSID, BSSID), registered network operator name, SD card data. At the same time, to help the game locate problems and faults faster and ensure game security, we will read underlying system log files. For advertising attribution analysis, we will only obtain your GAID if you have Google Play Services installed on your device.
3. To protect account security and combat behaviors that damage the fair game environment or interfere with or damage the normal operation of game services (such as piracy, cheating tools, cheating, etc.), we will collect your game identification information, hardware and operating system information, application list, performance data, task list, application processes and game crash records, etc.; at the same time, to analyze statistical indicators such as application additions, retention, and performance, we may call the clipboard to perform attribution analysis on relevant information; however, we will not collect your private information.
4. When you publish information or interact with other players through text, images, voice, video and other means during your use of FREELIFE, we may collect and save the above information content you send to filter and monitor inappropriate content such as pornography, violence, politics, abuse, malicious advertising, etc., to purify the game environment and maintain a healthy online environment.
5. When you wish to use the third-party sharing function in the game, we need to obtain your list of installed applications to help the game wake up the corresponding third-party application to implement third-party sharing.
When you use the consumption function of this game product, we will collect your recharge records, consumption records and other information to provide services and allow you to query your transaction records, while maximizing the protection of your virtual item security. Recharge records and consumption records are sensitive personal information, and collecting the above information is necessary to implement the consumption function of this game, otherwise the transaction cannot be completed.
When you contact our customer service or use other user response functions (personal information protection complaints or suggestions, minor game-related complaints or suggestions or other customer complaints and needs), we need you to provide necessary personal information to match and verify your user identity to protect your account and system security. To handle your requests, manual customer service needs to query or verify your relevant information within the scope of your authorization and use it only within the necessary scope. If you refuse to provide or provide incorrect information, we may not be able to provide you with corresponding support. After confirming your user identity, we will also save your contact information (the one you used when contacting us or other contact information you voluntarily provided to us), your communication/call records and content with us, and other necessary information related to your needs, so as to contact you or help you solve problems, or record the handling plan and results of related issues.
To ensure the implementation of specific game functions and the safe and stable operation of the game, we may apply for or use relevant permissions of the operating system; before enabling permissions, we will inform you of the corresponding purpose of enabling permissions and obtain your consent (except where the operating system of the mobile device you use does not support this). To ensure your right to know, we list the relevant operating system permissions that we may apply for and use and their corresponding functional scenarios as follows, and you can manage the relevant permissions according to actual needs:
1. After you agree to access storage permissions, you allow us to access your storage space so that you can download and save content, or use caching for guest login data storage, save pictures and experience game sharing, resource download updates, read game data and files, etc.;
2. After you agree to access phone state permissions, you allow us to obtain your device identifier as a unique identifier for your device, so as to identify abnormal status and protect account security, and improve product compatibility;
3. After you agree to access camera permissions, you can upload, take photos/pictures/videos, scan QR codes to add friends, publish information and comments, live video streaming, or communicate with customer service to provide proof, etc.;
4. After you agree to access microphone permissions, you can use voice functions to interact with our products and others, or contact customer service, etc.;
5. After you agree to access location permissions, we can obtain your location information so that you can interact with nearby friends, participate in regional rankings in the game, etc.; location information is sensitive personal information. If you do not agree, it will only prevent you from interacting with nearby players and precise location movement, but will not affect your use of other functions unrelated to location permissions. You can also revoke your location information authorization at any time.
Tips on specific function permissions: If you need to disable the function permissions enabled for the above specific functions, most mobile devices will support this requirement. For specific methods, please refer to or contact your mobile device service provider or manufacturer. You can also contact us for help.
In addition to the above, we may collect your relevant information when you voluntarily provide it, such as collecting your shipping address and other necessary information for the distribution of prizes for events or competitions you participate in.
In accordance with relevant laws, regulations and national standards, we may collect and use your personal information without your consent in the following circumstances:
1. Related to fulfilling obligations stipulated by laws, regulations and industry regulatory authorities;
2. Directly related to national security and national defense security;
3. Directly related to public security, public health, and major public interests;
4. Directly related to criminal investigation, prosecution, trial and judgment execution;
5. For the purpose of protecting your or other individuals' life, property and other major legitimate rights and interests but it is difficult to obtain your consent;
6. Personal information that you have disclosed to the public on your own;
7. Personal information collected from legally publicly disclosed information, such as legitimate news reports, government information disclosure and other channels.
A Cookie is a small piece of text sent by the website visited by the user to the browser. It usually contains an identifier, site name, and some numbers and characters. It helps the browser record information about visit activities, such as session information, preferred language, and some other settings. This way, users can have a more convenient and practical access experience when visiting the same website next time.
We use Cookies for various purposes, such as recording user session information, login and operation status, default language configuration, etc. Using Cookies will give you a better experience when using FREELIFE.
We will not use Cookies for any purpose other than those described in this Privacy Policy. You can manage or delete Cookies according to your preferences. For details, please see AboutCookies.org. You can clear all Cookies saved on your device. Most web browsers have functions to manage and block Cookies. For details on how to change browser settings, please visit the official website of the corresponding browser, such as Internet Explorer, Google Chrome, Mozilla Firefox, Safari, Microsoft Edge and Opera.
We share your personal information on the premise of complying with the principles of "legality, legitimacy, minimum necessity, clear purpose, and security prudence". At the same time, we will conduct a personal information protection impact assessment before sharing personal information, and adopt effective technical protection measures for output forms, circulation, and use. At the cooperation agreement level, we strictly require partners' information protection obligations and responsibilities, and sign data security protection agreements with business partners before cooperation.
We have formulated a third-party information sharing list to clearly and concisely introduce the main software development kits (SDKs) related to your personal information sharing and access.
The third-party SDKs accessed are as follows:
Third-party SDK Name: Umeng
Application Scenario: Data Analysis
Types of Personal Information That May Be Collected: Network status, device information (Android ID, IMSI, IMEI, MAC address, task list, operating system, device model, system version)
Third-party SDK Provider: Umeng Tongxin (Beijing) Technology Co., Ltd.
Privacy Policy Link:https://www.umeng.com/policy
Third-party SDK Name: Tencent Cloud Log Service (CLS/com.tencentcloudapi) SDK
Application Scenario: Application crash collection and analysis
Types of Personal Information That May Be Collected: Common device information (Android_id), IP, network connection status, log information, system version, system name, running processes.
Third-party SDK Provider: Tencent
Privacy Policy Link:https://cloud.tencent.com/document/product/301/11470
Third-party SDK Name: CrashSight
Application Scenario: Provides developers with the ability to capture and report crashes, errors, OOM and other information, supporting all platforms, multiple languages, and multiple engine access.
Types of Personal Information That May Be Collected: Common device information, network connection status, log information, system version, system name, running processes.
Third-party Provider: Shenzhen Tencent Computer Systems Co., Ltd.
Privacy Policy Link:https://crashsight.qq.com/documents/zh/crashsight/privacyPolicy
Third-party SDK Name: Unity 3D
Application Scenario: Framework
Types of Personal Information That May Be Collected: Read device information (device model, system name, system version, MAC address, IMEI, Android_id), IP, access camera, application installation list, task list, network status information, device sensors, operator name
Third-party SDK Provider: Unity Technologies
Privacy Policy Link:https://unity3d.com/cn/legal/privacy-policy
Third-party SDK Name: Tencent Game Security ACE Anti-Cheat SDK
Application Scenario: Defense against mainstream general-purpose cheating tools
Types of Personal Information That May Be Collected: Game account, device model, system version, device brand, CPU architecture, device name, frequency, whether rooted, system boot time, country code and language, periodically obtain installed APK information, host file, key system library files, SD card target feature files, application package name, application version number, periodically obtain running process information, startup time, in-game screen, whether connected to VPN
Third-party SDK Provider: Tencent
SDK Privacy Policy Link:https://www.anticheatexpert.com/#/doc-center/8fc4c1195346a2c74e472881bca42c4010698921
Third-party SDK Name: GME SDK
Application Scenario: Game Multimedia Engine
Types of Personal Information That May Be Collected: Wi-Fi status, device model, operating system, IP address, recording, device sensors
Third-party SDK Provider: Tencent Cloud Computing (Beijing) Co., Ltd.
Privacy Policy Link:https://cloud.tencent.com/document/product/607/59299
Third-party SDK Name: Tap SDK
Application Scenario: Game login, data analysis, real-time voice, anti-addiction, embedded dynamics, game friends, genuine verification.
Types of Personal Information That May Be Collected: Read and write storage permissions, read phone status, IMSI, IMEI, network device manufacturer, GAID, Android ID, BSSID, device application list, WiFi information, device version, phone style, system version, task list, recording, sensor information
Third-party SDK Provider: Yiwan (Shanghai) Network Technology Co., Ltd.
Privacy Policy Link:https://developer.taptap.com/docs/sdk/start/agreement/
2. FREELIFE may access or link to products or services provided by third parties. Including:
(1) You can use the "Share" function to share certain content within this game service to other products or services outside of FREELIFE or third-party products or services;
(2) We may provide your de-identified device, network, channel and tag information to partners for push, promotion and advertising delivery, so as to push more suitable information, promotions and other commercial information to you.
The above third-party services are operated by the relevant third parties. Your use of such third-party services (including any information you provide to such third parties) is subject to the third party's own terms of service and personal information protection rules (not this policy), and you need to read their terms carefully. This policy only applies to the personal information we collect and does not apply to any services provided by third parties or the information use rules of third parties. If you find that these third-party services pose risks, we recommend that you terminate the relevant operations to protect your legitimate rights and interests and contact us in time.
You can read and understand the third-party services we access and their specific data processing. You can also choose to contact us through the feedback channels listed in the "How to Contact Us" section of this policy, and we will answer your questions as soon as possible.
3. Information Sharing with Guardians of Minors: In order to better protect the physical and mental health of minors, guide minors to use the Internet healthily, and prevent minors from fraudulently using or borrowing adults' relevant information, we will, based on the request of the guardian of a minor or our need to proactively protect minors, attempt to contact their guardian and inform them of their relevant game account, game duration, consumption transaction records, game behavior and other information for reminders, confirmation and processing.
4. Information Sharing with Developers of Agency Products: If you use a game product we publish as an agent, we may share logs and related information (such as login logs, etc.) generated by you in the game with the development entity or relevant third parties for game security analysis and improvement of game services. If we share the aforementioned information, we will strictly follow relevant legal provisions to take corresponding compliance measures to ensure that personal information sharing complies with relevant legal provisions. The aforementioned compliance measures include but are not limited to requiring the development entity or relevant third parties to strictly comply with the agreements reached with you under this policy to collect and use your personal information, and urging the development entity or relevant third parties to take appropriate security technologies and management measures to protect your personal information security, etc.
Transfer refers to the process of transferring personal information control to other companies, organizations or individuals. In principle, we will not transfer your personal information to any company, organization or individual, except in the following circumstances:
1. You make a request yourself, and it meets the relevant provisions of laws, regulations and supervision.
2. If we need to transfer personal information due to merger, division, dissolution, or declaration of bankruptcy, we will inform you of the name or name and contact information of the recipient, and require the recipient to continue to be bound by this policy. If the recipient changes the original processing purpose or processing method, we will require the recipient to obtain your consent again.
Except for announcing the list of winners in lottery events or game competitions, we will not publicly disclose your personal information that you have not disclosed yourself or that has not been legally disclosed. Before we publicly disclose your personal information, we will conduct a personal information protection impact assessment and process it with security protection measures that meet industry standards.
In order to improve information processing efficiency, reduce information processing costs, or improve information processing accuracy, we may entrust capable affiliated companies or other professional institutions to process information on our behalf. We will require the entrusted company to comply with strict confidentiality obligations and adopt effective confidentiality measures through written agreements, on-site audits, etc., and prohibit the use of this information for purposes not authorized by you. When the entrustment relationship is terminated, the entrusted company will no longer retain personal information. We promise to be responsible for this.
1. Related to fulfilling obligations stipulated by laws, regulations and industry regulatory authorities;
2. Directly related to national security and national defense security;
3. Directly related to public security, public health, and major public interests;
4. Directly related to criminal investigation, prosecution, trial and judgment execution;
5. For the purpose of protecting your or other individuals' life, property and other major legitimate rights and interests but it is difficult to obtain your consent;
6. Personal information that you have disclosed to the public on your own;
7. Personal information collected from legally publicly disclosed information, such as legitimate news reports, government information disclosure and other channels.
1. Storage Location: Personal information collected and generated during our operations within the People's Republic of China is stored within the People's Republic of China. Only in the following circumstances, and after meeting the relevant requirements of laws, regulations and regulatory authorities, may we provide your personal information to overseas entities, and we will strictly require the recipient to process your personal information in accordance with relevant laws and regulations and this policy:
(1) Laws and regulations have clear provisions;
(2) Separate consent is obtained from you;
(3) The products and/or services you use involve cross-border transactions, and you voluntarily provide personal information to overseas parties.
2. Storage Period: We retain your personal information for the shortest period necessary to provide our products and/or services. For example: when you perform real-name verification, we need to collect your real-name identity information, and during your use of this game, we need to continuously retain your real-name identity information for you to provide you with this function normally and to protect your account and system security. After you actively delete personal information, cancel your account, or exceed the necessary storage period, we will delete or anonymize your personal information, except in the following circumstances:
(1) Laws and regulations have other provisions on information retention (for example: the E-commerce Law stipulates that product and service information and transaction information shall be retained for no less than three years from the date of completion of the transaction);
(2) Reasonable extension is required for financial, audit, dispute resolution and other purposes.
We determine the necessary storage period of personal information mainly based on the following criteria:
(1) Maintain corresponding transaction and business records to respond to your possible inquiries or complaints;
(2) Ensure the security and quality of the services we provide to you;
(3) Whether you agree to a longer retention period.
If we cease operations, we will promptly stop collecting your personal information, notify you of the cessation of operations by individual delivery or announcement, and delete or anonymize your personal information we hold.
We have always attached great importance to protecting the security of users' personal information. To this end, we have adopted security technologies and organizational and management protection measures that meet industry standards to minimize the risk of your information being leaked, damaged, misused, unauthorized access, unauthorized disclosure and alteration. Including:
● Technical Measures
1. Use encryption technology to ensure the confidentiality of data transmission;
2. Provide multiple security features to protect your account security;
3. Use de-identification, anonymization and other reasonable and feasible means to protect your personal information;
4. Use trusted protection mechanisms to prevent data from malicious attacks.
● Management Measures
1. Establish data processing and access systems to prevent unauthorized personnel from accessing our systems;
2. Conduct security education and training for employees, sign confidentiality agreements, and strengthen employees' awareness of the importance of protecting personal information security;
3. Establish a dedicated data security department and formulate emergency plans for personal information security incidents;
4. Regularly organize security emergency plan drills to prevent such security incidents;
5. If a security incident such as personal information leakage occurs, we will activate the emergency plan, prevent the security incident from expanding, and notify you through push notifications, announcements, etc.
The Internet environment is not 100% secure. We will do our best to ensure or guarantee the security of the personal information you provide to us. If our physical, technical, or management protection facilities are damaged, resulting in personal information being leaked, tampered with, or lost, causing damage to your legitimate rights and interests, we will notify you as soon as possible in accordance with the law and bear corresponding legal responsibilities.
We attach great importance to and do our best to protect your rights related to your personal information.
1. You can query and access your account basic information (account avatar, nickname, and other personal information you choose to fill in) in FREELIFE that you use.
2. When you find that the personal information we process about you is incorrect, you have the right to submit your correction/modification request to us through the feedback, error reporting and other channels we publish, and request us to make corrections/modifications. However, for security and identity verification considerations, you may not be able to modify certain initial registration information submitted during registration.
3. In the following circumstances, you can directly submit a request to us to delete your personal information, except for data that has been anonymized or otherwise provided by laws and regulations:
(1) The processing purpose has been achieved, cannot be achieved, or is no longer necessary to achieve the processing purpose;
(2) We have stopped providing products and/or services, or the retention period has expired;
(3) You withdraw your consent;
(4) We process your personal information in violation of laws, administrative regulations or agreements.
You understand and agree that when you delete information from our products and/or services, we may not immediately delete the corresponding information from the backup system, but will delete this information when the backup is updated.
You can contact us through the contact information in "How to Contact Us" at the end of this policy. After verifying your identity, we will provide you with a copy of your personal information in our services.
You can change the scope of your authorization for us to collect and use your personal information by deleting information, turning on or off specific product functions, and turning on or off specific device permissions obtained by specific products (specific permissions vary depending on the device model and system version used by the user).
After withdrawing authorization, you may not be able to use the product functions corresponding to that authorization, but it will not affect the use of other functions. Your withdrawal of authorization will not affect the validity of personal information processing activities that have been carried out based on your authorization before the withdrawal.
Some personal information collection and use correspond to the basic functions of our services. If you withdraw the authorization for the collection and use of relevant personal information, we may not be able to provide you with services. In this case, if you still wish to withdraw the relevant authorization, you can achieve this requirement by applying for account cancellation. For example, according to laws and regulations, real-name authentication is required to use game services. If you withdraw your authorization for us to collect real-name authentication information and request us to delete your real-name authentication information, we may not be able to continue to provide you with basic game product services.
1. You can cancel your account at [Game Login Page - Account - Account Security - Cancel Now];
2. You can cancel your account at [In-Game Settings - Account Management - Cancel Now];
3. After logging in, you can submit a user cancellation request by visiting "Personal Center";
4. You can also contact our official customer service directly and cancel your account in accordance with the policy.
We will assist you in canceling your account within 15 working days.
After you cancel your account, you will no longer be able to log in and use any of this product and services (including but not limited to game products released or operated by Shanghai Fangdoushan Network Technology Co., Ltd.) with that account, and all benefits generated during the use of that account will be cleared; your personal information under that account will be deleted or anonymized (unless otherwise provided by laws and regulations or required by regulatory authorities), and you will no longer be able to retrieve, access, obtain, continue to use and recover it, nor will you have the right to request us to recover it; at the same time, once the account cancellation is completed, it cannot be restored.
For the above rights and requests, you can contact us through the contact methods described in "How to Contact Us" in this policy. However, please note that when you contact us to apply for personal information rights response, in order to protect account and personal information security, we may verify your identity, account security status, etc. After verification, we will process your request within 15 working days.
We may not be able to respond to your request in the following circumstances:
1. Related to our fulfillment of obligations stipulated by laws and regulations;
2. Directly related to national security and national defense security;
3. Directly related to public security, public health, and major public interests;
4. Directly related to criminal investigation, prosecution, trial and judgment execution;
5. There is sufficient evidence that you have subjective malice or abuse of rights;
6. Responding to your request will cause serious damage to the legitimate rights and interests of you or other individuals or organizations;
7. Involving trade secrets.
We recommend that any minor participating in online activities should obtain the consent of their parents or other guardians (hereinafter referred to as "guardians") in advance. We will protect the relevant information of minors in accordance with relevant national laws and regulations. If you are the legal guardian of a minor, please pay attention to whether the minor you are supervising is using the services of this game or providing their personal information after obtaining your consent. If you are the legal guardian of a minor, please pay attention to whether the minor you are supervising is using the services of this product or providing their personal information after obtaining your consent. If you have questions about the personal information of the minor you are supervising, please contact us through the contact information in "How to Contact Us" in this policy.
According to national anti-addiction policy requirements, we will use real-name identity and other information to determine whether the real-name information of the relevant account is that of a minor. We may also collect game behavior data generated by you during the game process to preliminarily identify whether you are a minor and decide whether to include this account in the anti-addiction system. In addition, we will collect your login time, game duration and other information, and guide minors to play games reasonably through automatic intervention and restriction of minors' game time at the system level, enabling forced offline functions, etc., and try to contact their guardians for reminders, confirmation and processing after suspected minor consumption, to help minors use the Internet healthily.
We encourage you to carefully review our Privacy Policy before using our products or services. In order to provide you with better services, we will update the terms of this policy according to product updates and relevant legal and regulatory requirements, and such updates constitute part of this policy.
We will remind you of the updated content through in-app messages or other appropriate means so that you can learn about the latest version of this policy in a timely manner. If the update involves significant changes, we will notify you in a prominent manner (such as website announcement, pop-up window) before this policy takes effect. However, without your explicit consent, we will not diminish or infringe upon your personal rights under this policy.
If you have any questions about the content of the privacy policy or encounter any privacy protection-related matters when using our services, or if you need to consult or make complaints or reports, you can contact us through the contact information on the game's official website.
Generally, we will reply within 15 working days after receiving your questions, comments or suggestions and verifying your user identity. If you are not satisfied with our reply, especially if our personal information processing behavior has damaged your legitimate rights and interests, you can also file complaints or reports with regulatory authorities such as cyberspace administration, telecommunications, public security and market supervision.
This policy applies to all game products and services provided by Shanghai Fangdoushan Network Technology Co., Ltd. and is part of the "User Agreement"; however, if certain products and/or services have separate privacy terms/privacy agreements, the separate privacy terms/privacy agreements shall prevail, and the content not mentioned in the separate privacy terms/privacy agreements shall be subject to this policy.
The conclusion, performance, interpretation and dispute resolution of this Privacy Policy shall be governed by the laws of the People's Republic of China (for the purposes of this policy only, excluding the Hong Kong Special Administrative Region, Macao Special Administrative Region and Taiwan), and the application of all other conflict of laws is excluded. If any dispute arises between the two parties regarding the content, execution of this Privacy Policy and our handling of your personal information, the two parties shall resolve it through friendly negotiation; if the negotiation fails, both parties agree to submit it to the court for handling.